Oil marketing company, GOIL Company Limited (GOIL), says it is committed to protect its consumers and would not do anything that will put customers at a disadvantage. The oil giants say they will continue to employ measures that gives consumers ‘value for money’. Recent media reports suggested that the company’s Ridge Service Station in Sunyani had been shut down by the National Petroleum Authority (NPA) over poor services, including ‘cheating customers’.
But in a press statement, issued yesterday, the company debunked the claims and reiterated its commitment to give customers the best of service.
“Our attention has been drawn to a media report involving the alleged closure of our Ridge Service Station in Sunyani and wish to explain as follows:
“The Sunyani Ridge Service station was not locked by the NPA as was falsely portrayed in the media. The reported issue at the Ridge station involved two faulty nozzles which were giving fluctuating readings at various times when using the Visuguage (10-litre-can). This was explained to the NPA team during the visit,” it explained.
“The Ridge Service station itself which has 10 nozzles, has been open and serving customers with the 8 remaining nozzles since the NPA visit,” added.
It denied claims that it has been ‘cheating customers’ emphasizing that “the two nozzles in question had fluctuating readings (over delivering and underdelivering) which were being fixed by certified mechanics before the NPA visit. The faulty nozzles have since been repaired awaiting certification.”
It assured the public that it will always “ensure consumers get value for money for products bought from our service stations.”
GOIL urged its customers to continue patronizing its services since it remain committed to serving their needs.